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Careers at Hochanda

Hochanda, The Home of Crafts, Hobbies AND Arts is a Shopping Channel dedicated to educating, entertaining and inspiring Craft and Hobbies enthusiast of all kinds. Our head office, including UK based contact centre, warehousing and state-of-the art TV facilities is based in Peterborough, with easy train links to London and road links to the A1 & A14. Hochanda are passionate about providing high quality TV content focusing first and foremost on demonstrations, and then providing high quality and fair price products for crafters and hobbyists to create their own.

We currently broadcast 24/7 Sky 673, Freesat 817, & Freeview 85 as well as streaming Live in HD though IPTV technology online at www.hochanda.com. Broadcasting live for 12 hours a day, we offer a huge variety of shows and products. Our website is fully transactional and our in-house call centre with Sales and Customer services is open 24/7.

Launched in August 2015 we now have a 90 strong team across all departments. We outsource very little as we pride our self in Hochanda staff providing Hochanda services to the Hochanda consumer. This we feel is the best way to see the passion throughout and ensure it reaches the end user. We are very proud of the team we have who have come from all corners of the Direct Response, Shopping TV, and Retail industry. Hochanda being in its infancy allows our team to really spread their wings and stretch their imaginations to bring the best out of their skills and experience.

We are a fast growing business and are always on the lookout for exceptional talent. So you think you can be part of the Hochanda family, can work in the fast paced, pressured, Live TV environment? Are you bursting with motivation and energy and can bring something special to the table? ...if you answered yes to at least one of these questions please get in touch, we would love to hear from you.

Any roles we currently have available are listed below. If your ideal role isn’t listed send us your CV and a covering letter to [email protected].

We will keep your CV on file for 6 months.

Digital Marketing Executive

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full Time

Closing Date: 31st January 2019

DESCRIPTION:

We’re seeking a dynamic digital marketer with a passion for results to join our team. In a rewarding role, you will proactively manage and develop our online channels, using our exciting and engaging content to execute and analyse digital marketing campaigns that will increase Hochanda’s brand awareness and product sales.

MAIN DUTIES INCLUDE:

    Paid Search
  • Building paid campaigns across Google, Google Shopping, Google Display network, Bing, Facebook, YouTube, etc to increase product sales.
  • Knowledge of remarketing and use of the Google Display network to increase product sales.
  • Create adverts, make creatives, create banners, videos and headlines – as well as producing content which drives volume to our landing pages.
  • Create new ways to improve campaign performance through new funnels.
  • Managing and optimising campaigns to meet company’s objectives/ROI.
  • Work with marketing manager to assess and develop strategies.
  • Create and provide campaign performance reports and ensure they are shared with marketing manager.
  • Keep up to date with the latest changes in the paid advertising landscape and ensure these are communicated clearly internally.
    Email Marketing
  • Implement an effective email marketing program to increase sales and customer loyalty.
  • Management of automated email marketing platform and targeted campaigns.
  • Distribution of regular emails to Hochanda customer lists, analysing and optimising open and click through rates to deliver optimum return on investment.
  • Ensure effective and creative promotion of our products and services.
  • Manage and target multiple key segments within the customer base.
  • Manage trigger email campaigns throughout the customer life cycle to maximise sales.
  • Measure campaign effectiveness and ROI.
  • Perform analysis to show performance trends and optimise campaigns accordingly.

DESIRED SKILLS:

  • A result driven person who loves creating successful digital marketing campaigns and can identify new opportunities for online growth.
  • Impeccable attention to detail and excellent analytical skills.
  • Strong time management skills and ability to work with tight deadlines.
  • Excellent written communication and copywriting skills.
  • Demonstrable knowledge with experience of Facebook advertising campaigns.
  • Detailed knowledge of YouTube channel management and paid advertising.
  • Demonstrable digital marketing knowledge with experience of SEO, email marketing and paid search, display and remarketing using Google Adwords, Google Shopping, Google Display Network and Bing Ads.
  • Confident using web analytics solutions such as Google Analytics to analyse customer acquisition, journey and purchase funnel.
  • Creative and focus driven, creating content, visuals, design and video content.
  • Google certification in Adwords and/or Analytics.
  • HTML/CSS experience for email template, webpage design and optimisation.
  • Competent using Photoshop or similar to design and edit creative, photography and other images.
  • Strong attention to detail, creativity, and ability to collaborate with internal stakeholders and external agencies.
  • Ability to work independently and autonomously.
  • Excellent oral and written communication skills.
  • Creative, high degree of initiative and an excellent team player.
  • Passionate about digital marketing and paid media in particular.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CVs sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Inbound Sales & Customer Service Advisor

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full Time

Closing Date: 31st January 2019

DESCRIPTION:

We are recruiting for our busy contact centre, based in Oundle near Peterborough. You will be working as part of our inbound contact centre team taking a mix of sales calls and customer service calls.

MAIN DUTIES INCLUDE:

  • To place customer orders and strive to resolve all customer enquiries at first point of contact, primarily by telephone but also by correspondence and email
  • Handle any customer service queries to satisfaction
  • Identify and maximise sales opportunities through cross selling and up selling through a sales by service approach
  • Maintain knowledge on; products, procedures and policies so as that an accurate and high level of service can be provided to customers
  • Identify, resolve and record customer complaints
  • Working as part of a team to achieve individual and department KPI’s and SLA's

Desired Skills

  • Previous call centre experience with a sales background desirable, yet not essential.
  • Must be highly motivated and a self-starter.
  • Excellent team player.
  • Passion for people and customer service.
  • Be an effective communicator with excellent interpersonal skills.
  • PC literate

Hours

  • Late shift – 15:00 – 23:00

Working five-days out of seven, including weekends

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CVs sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Software Tester

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, PE8 4HN

Position type: Full time

Closing Date: 31st January 2020

Description:

You will be responsible for the quality of software development and deployment. Performing automated and manual tests to ensure the software created by developers is fit for purpose. Some of the duties include analysis of software and systems, risk mitigation and prevention of software issues..

Main duties include:

  • Define test cases to validate the functionality, performance, stability and scalability of the project
  • Execute all levels of testing (System, Integration, UAT and Regression)
  • Collaborate closely with other team members and departments
  • Detect and track software defects and inconsistencies
  • Develop and execute automation scripts when needed
  • Provide timely solutions
  • Apply quality engineering principals throughout the Agile product lifecycle
  • Provide support and documentation

Desired Skills:

  • Previous experience as a Software Tester or similar role in an Agile environment
  • Previous experience of Git version control system
  • Ideally knowledge of or previous experience with Continuous Integration and Deployment
  • Solid understanding of SQL
  • Ability to handle multiple tasks simultaneously
  • Ability to work in a fast-paced environment with minimal supervision
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CVs sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Studio Director

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, PE8 4HN

Position type: Full time

Closing Date: 14th February 2020

Description:

To take all elements of Studio production and ensure they work together to provide an effective sales tool. Responsible for live studio output, mainly through direction and vision mixing live multi camera output via manned cameras and robotics.

Line Responsibility:

To: Executive Producer

Main duties include:

  • Responsible for live studio output.
  • Ability to follow & translate editorial into matching shots.
  • Follow correct Gallery etiquette and protocols.
  • Integrating sound & vision to make good programming.
  • Ability to make split second decisions in a live gallery environment.
  • Assessment of visual output from studio including shot framing focus & technical quality.
  • Assessment of audio output from studio including correct relative levels of sources and quality of Audio.
  • Working closely with both Producers, Buyers, Backstage and Presenters to ensure the aims of the show are met visually.
  • Supervise playback of VT into studio productions.
  • Thoroughly prepping all products before they go to air enabling a good understanding of how to shoot the product in its best light.
  • Working closely with Backstage, Presenters, guests and Producer to maximise potential revenue.
  • Liaise with all departments to ensure all elements of the show happen correctly and run smoothly.
  • Check VT before programme to ensure they go to air correctly.

Desired Skills:

  • Multi skilled, quick thinker able to work well under pressure.
  • Experience of Directing & Vision mixing live multi camera output.
  • Experience of robotic controlled cameras is an advantage but not necessary
  • Strong team leader with initiative able to lead as well as work within a team.
  • Good communication skills.
  • Demonstrates creativity in work.
  • Excellent organisational skills.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CVs sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Facilities Assistant

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, PE8 4HN

Position type: Full time

Closing Date: 14th February 2020

Description:

Assist the Facilities Manager to ensure the efficient running of the building with facilities. managing budgets and contacting external guests and contractors. Oversee all administration tasks relating to Facilities, Security, Health & Safety and Housekeeping. Provide admin back up to the TV Operations team during holidays, absence and heavy work periods.

Line Responsibility:

To: Facilities Manager

Main duties include:

  • Obtain quotations and raise purchase order requests for equipment/supplies for Facilities.
  • Maintain a physical filing system for all files pertaining to Facilities
  • Maintain a computerised monthly budget system for Facilities.
  • Contact suppliers for maintenance/repairs of the building and equipment.
  • Take monthly electric and gas readings and update on Opus website & internal log.
  • Provide reception cover during holidays/absence.
  • Complete and send out monthly presenter purchase orders, update with changes, collate with Invoices and take to finance department for payment.
  • Calculate monthly presenter hours (sales) and log on the computer
  • Send Buying team presenter lists on Monday’s
  • Assist with general admin to assist the TV Ops teams - contact and book guests on to Guest Support Seminars, assist with exception reports, Email out ‘On Call’ and inform HR of any Senior Management Holidays/Lieu/Away from Business for the forthcoming week, send out daily Call Sheets to guests.
  • To collate and complete expense sheets for Outside Broadcasts
  • To collate receipts and complete expense sheets for TV Ops Petty Cash and submit to finance.
  • Any project work as required by the Facilities Manager.

Desired Skills:

  • Excellent verbal and written communication skills.
  • Positive ‘can-do’ attitude.
  • Adaptable and highly flexible.
  • Productive and self-motivated.
  • Able to work effectively both as part of a team and on an individual basis.
  • Excellent organisation skills.
  • Must be prepared for a fast paced and ever-changing challenge.
  • Excellent timekeeping skills.
  • Upbeat, positive and diplomatic.
  • Good knowledge of Microsoft word/excel.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CVs sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

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