Careers - HOCHANDA TV - Excellent career opportunities for you!
Your Arts and Crafts specialists
Your Arts and Crafts specialists
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Careers at Hochanda

Hochanda, The Home of Crafts, Hobbies AND Arts is a Shopping Channel dedicated to educating, entertaining and inspiring Craft and Hobbies enthusiast of all kinds. Our head office, including UK based contact centre, warehousing and state-of-the art TV facilities is based just outside of Peterborough, with easy train links to London and road links to the A1 & A14. Hochanda are passionate about providing high quality TV content focusing first and foremost on demonstrations, and then providing high quality and fair price products for crafters and hobbyists to create their own.

We currently broadcast 24/7 Sky 673, Freesat 817, & Freeview 85 as well as streaming Live in HD though IPTV technology online at www.hochanda.com. Broadcasting live for 15 hours a day, we offer a huge variety of shows and products. Our website is fully transactional and our in-house call centre with Sales and Customer services is open from 6am to 11pm.

Launched in August 2015 we now have a 120 strong team across all departments. We outsource very little as we pride our self in Hochanda staff providing Hochanda services to the Hochanda consumer. This we feel is the best way to see the passion throughout and ensure it reaches the end user. We are very proud of the team we have who have come from all corners of the Direct Response, Shopping TV, and Retail industry. Hochanda allows our team to really spread their wings and stretch their imaginations to bring the best out of their skills and experience.

We are a fast growing business and are always on the lookout for exceptional talent. So you think you can be part of the Hochanda family, can work in the fast paced, pressured, Live TV environment? Are you bursting with motivation and energy and can bring something special to the table? ...if you answered yes to at least one of these questions please get in touch, we would love to hear from you.

Any roles we currently have available are listed below. If your ideal role isn’t listed send us your CV and a covering letter to [email protected].

We will keep your CV on file for 6 months.

Current Opportunities

Inbound Sales & Customer Services Adviser

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, PE84HN

Position Type: Full time

Closing Date: 5th February 2021

Description:

We are recruiting for our busy contact centre, based in Oundle near Peterborough. You will be working as part of our inbound contact centre team taking a mix of sales calls and customer service calls.

Working five-days out of seven, 15:00 – 23:00, including weekends.

Main duties include:

  • To place customer orders and strive to resolve all customer enquiries at first point of contact, primarily by telephone but also by correspondence and email.
  • Handle any customer service queries to satisfaction.
  • Identify and maximize sales opportunities through cross selling and up selling through a sale by service approach.
  • Maintain knowledge on; products, procedures, and policies so a consistent high level of service can be provided to customers across all shifts.
  • Identify, resolve, and record customer complaints.
  • Working as part of a team to achieve individual and department KPI’s and SLA's.
  • Undertake customer surveys as required.
  • Other duties as required.

Desired Skills:

  • Previous call centre experience with a sales background desirable, yet not essential.
  • Must be highly motivated and a self-starter.
  • Excellent team player.
  • Passion for people and customer service.
  • Be an effective communicator with excellent interpersonal skills.
  • PC literate

Please consider the following when making your application:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

New Product Development Buyer/Junior Buyer

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, PE84HN

Position Type: Full time

Closing Date: 22nd January 2021

Description:

Bring on new suppliers from the UK and general craft suppliers from Europe and around the world to add to our current supplier base.

Work closely with the Buying team to cultivate new products at competitive prices for various shows within the schedule.

Main duties include:

  • Proactively source multiple/new suppliers across all the relative and identified product areas within all Hochanda’s buying areas.
  • Find and source new product areas and work with the relevant buying department to help grow the supplier’s product range.
  • Pass through the minimum required amount of new suppliers’ / Product cats in line with KPI’s set out.
  • Proactively identify and attend trade and retail shows both in the UK and abroad to identify new suppliers, trends and areas for growth across all categories within the business.
  • Proactively arrange and attend supplier meetings at Hochanda Head office, to develop new relationships and develop new product ranges and suppliers across your all buying areas.
  • To manage, develop and grow new supplier accounts and deliver the first few shows from start to finish before handing to the appropriate account management team.
  • Monitor trends, market pricing and identify new markets and product opportunities.

Desired Skills:

  • Ability to work out of the office on the road and attend trade shows in UK, Europe and the USA.
  • Be entrepreneurial and tenacious in your approach.
  • Results driven.
  • Be proactive and able to manage own time affectively.
  • Be able to source areas without knowledge from scratch.
  • Be able to understand terms and conditions and have a strong understanding of trading budgets.
  • Strong account and personal management skills that can deal with varied personality styles.
  • Strong analytical, process, planning and organisational skills – with an eye for market trends.
  • Able to react quickly to tasks and work under pressure while maintaining high standards in line with Company core values: - our team, our products, our suppliers, customers and our attitude
  • Takes ownership of issues and follows through.
  • Excellent numeracy and grammatical skills with a key eye for detail.
  • Experienced in MS Office including Word and Excel.
  • Strong administration skills with meticulous attention to detail.
  • Positive attitude, self-motivated and team player.
  • Be an effective communicator with excellent interpersonal skills.
  • Want to be a team player and support their colleagues and company.

Please consider the following when making your application:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Digital Marketing Manager

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, PE84HN

Position Type: Full time

Closing Date: 31st January 2021

Description:

As the Digital Marketing Manager, you will be responsible for helping to drive the continued success of the company’s website marketing activity as well as the Direct-to-Consumer Marketing and PR activities and positioning of the company’s brand helping to develop, implement and manage a long-term marketing strategy aligned to the company’s growth programme to increase market presence

Main duties include:

  • To achieve a measurable increase in brand awareness for the attraction of new customers and customer retention.
  • To monitor industry trends, customer behaviour analysis and competitor data to constantly adapt and modify marketing plans as and when necessary.
  • Work with the Directors and senior management team to develop and implement a marketing strategy that will support the brand and drive sales.
  • To liaise with the Senior Management team in order to execute the strategy in a timely fashion in line with wider company objectives and goals.
  • Management responsibility for all brand/marketing communications online. Run the day-to-day digital marketing channel mix across; email, search engine optimization (SEO), affiliates and mobile apps.
  • You will work closely with key internal stake holders and the buying team to maximise new product and brand promotions across the web site.
  • Working with web analytics packages, to help drive the business forward and improve overall customer profitability.
  • Drive and initiate online projects and site enhancements to improve customer journey and conversion rates.
  • Monitor and evaluate visitor activity and conversions, analysing the success of search engine optimization.
  • Manage the relationship with agencies and marketing tech suppliers within budget.
  • To ensure that all marketing and PR activities and projects represent the business objectives in a positive and professional manner.
  • Take ownership of the marketing budget, demonstrating best value for money.
  • Manage the Marketing team – recruitment, training/coaching and performance management

Desired Skills:

  • The ideal candidate will have 3-5 years’ experience working in an online retail environment.
  • Detailed e-commerce managerial experience.
  • Experience of international e-commerce marketing activities.
  • Managing a team in a fast-paced environment.
  • Strong experience of AdWords and affiliate marketing.
  • Google analytics experience is a must for this role.
  • You must possess a strong business acumen and be able to influence internal stakeholders.
  • Strong analytical and numerical skills and an interest in working in a results orientated role.
  • Excellent knowledge of Microsoft Office products and specifically Excel.
  • Good communication skills and interpersonal skills.
  • Highly analytical with a data-driven approach to marketing.
  • Highly data driven and have experience working with google analytics.
  • Able to create, plan and execute brand and online projects.
  • Strong digital marketing background.
  • Customer Acquisition
  • Knowledge of paid Facebook Ads
  • Experience of You Tube Pre-Roll
  • Paid Google Ad Words
  • SEO knowledge at a Brand Level.
  • Experience of growing social media platforms.
  • Experience of LinkedIn Corporate.
  • Experience of working at a Senior Manager level

Please consider the following when making your application:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.