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Careers at Hochanda

Hochanda, The Home of Crafts, Hobbies AND Arts is a Shopping Channel dedicated to educating, entertaining and inspiring Craft and Hobbies enthusiast of all kinds. Our head office, including UK based contact centre, warehousing and state-of-the art TV facilities is based in Peterborough, with easy train links to London and road links to the A1 & A14. Hochanda are passionate about providing high quality TV content focusing first and foremost on demonstrations, and then providing high quality and fair price products for crafters and hobbyists to create their own.

We currently broadcast 24/7 Sky 673, Freesat 817, & Freeview 85 as well as streaming Live in HD though IPTV technology online at www.hochanda.com. Broadcasting live for 12 hours a day, we offer a huge variety of shows and products. Our website is fully transactional and our in-house call centre with Sales and Customer services is open 24/7.

Launched in August 2015 we now have a 90 strong team across all departments. We outsource very little as we pride our self in Hochanda staff providing Hochanda services to the Hochanda consumer. This we feel is the best way to see the passion throughout and ensure it reaches the end user. We are very proud of the team we have who have come from all corners of the Direct Response, Shopping TV, and Retail industry. Hochanda being in its infancy allows our team to really spread their wings and stretch their imaginations to bring the best out of their skills and experience.

We are a fast growing business and are always on the lookout for exceptional talent. So you think you can be part of the Hochanda family, can work in the fast paced, pressured, Live TV environment? Are you bursting with motivation and energy and can bring something special to the table? ...if you answered yes to at least one of these questions please get in touch, we would love to hear from you.

Any roles we currently have available are listed below. If your ideal role isn’t listed send us your CV and a covering letter to [email protected].

We will keep your CV on file for 6 months.

Inbound Sales & Customer Services Adviser

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 19th July 2019

DESCRIPTION:

We are recruiting for our busy contact centre, based in Oundle near Peterborough. You will be working as part of our inbound contact centre team taking a mix of sales calls and customer service calls.

MAIN DUTIES INCLUDE:

  • To place customer orders and strive to resolve all customer enquiries at first point of contact, primarily by telephone but also by correspondence and email
  • Handle any customer service queries to satisfaction
  • Identify and maximise sales opportunities through cross selling and up selling through a sales by service approach
  • Maintain knowledge on; products, procedures and policies so as that an accurate and high level of service can be provided to customers
  • Identify, resolve and record customer complaints
  • Working as part of a team to achieve individual and department KPI’s and SLA's

DESIRED SKILLS:

  • Previous call centre experience with a sales background desirable, yet not essential.
  • Must be highly motivated and a self-starter.
  • Excellent team player.
  • Passion for people and customer service.
  • Be an effective communicator with excellent interpersonal skills.
  • PC literate

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hours

  • Early shift – 07:00 – 15:00
  • Late shift – 15:00 – 23:00

Working five-days out of seven, which may include weekends.

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Returns and Warehouse Operative

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 19th July 2019

DESCRIPTION:

Working with warehouse colleagues to ensure efficient, safe and accurate handling of stock and delivery of high-quality service to all customers and working closely with sales, warehouse and finance to ensure all aspects of returns are processed.

MAIN DUTIES INCLUDE:

  • To carry out pick/pack duties as designated by the warehouse manager.
  • To help prioritise workloads within the warehouse.
  • Receive and process warehouse stock products.
  • Perform inventory controls and keep quality standards high for audits.
  • Processing all returns administration on the internal system, ensuring this is always kept up to date.
  • Liaise with all departments to ensure timely and accurate collection/despatch of all returns.
  • To liaise with carriers and suppliers regarding the delivery/collection of returns.
  • Record all costs associated with supplier returns.
  • Verifies that merchandise returned from customer matches the original order SKU codes.
  • Keep accurate filing of all documentation and correspondence.
  • Assist Customer Services with admin support as required.
  • Keep a clean and safe working environment and optimise space utilisation.

DESIRED SKILLS:

  • Excellent communication skills.
  • Strong organisational and time management skills.
  • Computer literacy and a knowledge of Microsoft Office.
  • Ability to work well as part of a team and on your own initiative.
  • Quick thinker, with the ability to multitask and prioritise work.
  • Experience of dealing with warehouse, sales or suppliers is a benefit.
  • Experience of working in a warehouse environment.
  • Attention to detail.
  • Ability to work well under pressure.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Floor Manager

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 31st July 2019

DESCRIPTION:

To ensure the safe running of the studio floor during all live and pre-recorded output. Ensure that all Studio and Backstage housekeeping/ health and safety standards are maintained. To oversee Sample Co-ordination in the day to day running of the area, liaise with buyers and guest to obtain the requirements for risk assessments for forthcoming shows.

MAIN DUTIES INCLUDE:

  • Ensure all samples for shows, including variants where appropriate are ready and air worthy
  • Ensure all housekeeping standards are adhered to
  • Contribute to a supportive, positive and efficient team environment between shifts by demonstration of appropriate behaviours
  • Checking that equipment, e.g. microphones and earpieces, are working before the show
  • Relaying instructions from the studio floor using a talkback system to the gallery
  • Run backstage in the absence of the Backstage Supervisor
  • Set dressing to ensure products are displayed to maximise sales potential

DESIRED SKILLS:

  • Excellent verbal and written communication skills
  • Positive ‘can-do’ attitude
  • Resilient
  • Adaptable
  • Approachable
  • Productive and self-motivated
  • Able to work effectively both as part of a team and on an individual basis
  • Excellent organisational skills
  • Excellent time management skills and flexibility
  • A keen eye for detail with a creative outlook
  • Must be prepared for a fast paced and ever-changing creative challenge
  • Upbeat, positive and diplomatic
  • Able to take tasks in hand as advised from the Backstage Supervisor

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

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