Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN
Position type: Full time
Closing Date: 19th July 2019
We are recruiting for our busy contact centre, based in Oundle near Peterborough. You will be working as part of our inbound contact centre team taking a mix of sales calls and customer service calls.
MAIN DUTIES INCLUDE:
- To place customer orders and strive to resolve all customer enquiries at first point of contact, primarily by telephone but also by correspondence and email
- Handle any customer service queries to satisfaction
- Identify and maximise sales opportunities through cross selling and up selling through a sales by service approach
- Maintain knowledge on; products, procedures and policies so as that an accurate and high level of service can be provided to customers
- Identify, resolve and record customer complaints
- Working as part of a team to achieve individual and department KPI’s and SLA's
- Previous call centre experience with a sales background desirable, yet not essential.
- Must be highly motivated and a self-starter.
- Excellent team player.
- Passion for people and customer service.
- Be an effective communicator with excellent interpersonal skills.
- PC literate
PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:
- We reserve the right to close vacancies early in light of a large response
- Ensure you have an up-to-date CV
- We do not accept CV`s sent through from Recruitment Agencies
- Early shift – 07:00 – 15:00
- Late shift – 15:00 – 23:00
Working five-days out of seven, which may include weekends.
Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.
Please attach your CV & cover letter in a word document.