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Careers at Hochanda

Hochanda, The Home of Crafts, Hobbies AND Arts is a Shopping Channel dedicated to educating, entertaining and inspiring Craft and Hobbies enthusiast of all kinds. Our head office, including UK based contact centre, warehousing and state-of-the art TV facilities is based in Peterborough, with easy train links to London and road links to the A1 & A14. Hochanda are passionate about providing high quality TV content focusing first and foremost on demonstrations, and then providing high quality and fair price products for crafters and hobbyists to create their own.

We currently broadcast 24/7 Sky 673, Freesat 817, & Freeview 85 as well as streaming Live in HD though IPTV technology online at www.hochanda.com. Broadcasting live for 12 hours a day, we offer a huge variety of shows and products. Our website is fully transactional and our in-house call centre with Sales and Customer services is open 24/7.

Launched in August 2015 we now have a 90 strong team across all departments. We outsource very little as we pride our self in Hochanda staff providing Hochanda services to the Hochanda consumer. This we feel is the best way to see the passion throughout and ensure it reaches the end user. We are very proud of the team we have who have come from all corners of the Direct Response, Shopping TV, and Retail industry. Hochanda being in its infancy allows our team to really spread their wings and stretch their imaginations to bring the best out of their skills and experience.

We are a fast growing business and are always on the lookout for exceptional talent. So you think you can be part of the Hochanda family, can work in the fast paced, pressured, Live TV environment? Are you bursting with motivation and energy and can bring something special to the table? ...if you answered yes to at least one of these questions please get in touch, we would love to hear from you.

Any roles we currently have available are listed below. If your ideal role isn’t listed send us your CV and a covering letter to [email protected].

We will keep your CV on file for 6 months.

Inbound Sales & Customer Services Adviser

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 17th August 2018

DESCRIPTION:

We are recruiting for our busy contact centre, based in Oundle near Peterborough. You will be working as part of our inbound contact centre team taking a mix of sales calls and customer service calls.

MAIN DUTIES INCLUDE:

  • To place customer orders and strive to resolve all customer enquiries at first point of contact, primarily by telephone but also by correspondence and email
  • Handle any customer service queries to satisfaction
  • Identify and maximise sales opportunities through cross selling and up selling through a sales by service approach
  • Maintain knowledge on; products, procedures and policies so as that an accurate and high level of service can be provided to customers
  • Identify, resolve and record customer complaints
  • Working as part of a team to achieve individual and department KPI’s and SLA's

DESIRED SKILLS:

  • Previous call centre experience with a sales background desirable, yet not essential.
  • Must be highly motivated and a self-starter.
  • Excellent team player.
  • Passion for people and customer service.
  • Be an effective communicator with excellent interpersonal skills.
  • PC literate

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Marketing Administrator

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 24th August 2018

DESCRIPTION:

You will be assisting team members with day to day marketing tasks and co-ordinating marketing projects and activities as requested.

MAIN DUTIES INCLUDE:

  • To assist with the production of marketing materials and literature such as web content, brochures, digital magazine.
  • Supporting the in-house marketing team by coordinating and collating content
  • Develop and maintain content and communications for marketing campaigns, activities and events
  • To provide daily marketing and administration support to the marketing team
  • To assist with the management of marketing events.
  • Write and proofread copy for web, social media and offline marketing
  • Assist with content management upkeep including shared drives and content libraries
  • Be the main point of contact for suppliers and guests
  • Managing the Hochanda blog and the blog ambassadors

DESIRED SKILLS:

  • Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere
  • Excellent IT skills with knowledge of Microsoft Office.
  • Excellent copywriting and communication skills
  • A very keen eye for detail.
  • Highly organised and work well in high pressured environment
  • Enthusiastic, proactive and innovative.
  • Knowledge of social media marketing tools

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Marketing Graphic Designer

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 24th August 2018

DESCRIPTION:

Delivering creative solutions for print, digital, internal communications and presentations, your creative flair will be given every chance to shine. Your captivating design will bring our internal marketing to life. By asking all the right questions and thoroughly understanding the briefs, you’ll produce engaging materials that look and feel on brand and support our business objectives.

MAIN DUTIES INCLUDE:

  • Designer tasked with creating effective print and digital designs (web, print and email marketing).
  • Creating exceptional marketing materials for both online and offline activity.
  • Demonstrate outstanding conceptual and creative thinking in your design work.
  • Demonstrable experience of graphic design, branding and marketing design.
  • Ability to design for multiple projects, large or small to tight time scales.
  • Ability to work from initial briefs, to brainstorming ideas through to design and delivery, including strategic input into wider marketing campaigns.

DESIRED SKILLS:

  • Adobe creative suite Photoshop and InDesign.
  • An understanding of digital design for both web and email marketing and exposure or experience of HTML, CSS, JavaScript is an advantage.
  • A great understanding of typography and composition.
  • An exceptional eye with attention to detail.
  • A brilliant communicator, you listen well and effectively build relationships with stakeholders within the business and externally.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Trainee Floor Manager

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 24th August 2018

DESCRIPTION:

To ensure the safe running of the studio floor during all live and pre-recorded output. Ensure that all Studio and Backstage housekeeping/ health and safety standards are maintained. To oversee Sample Co-ordination in the day to day running of the area, liaise with buyers and guest to obtain the requirements for risk assessments for forthcoming shows.

MAIN DUTIES INCLUDE:

  • Ensure all samples for shows, including variants where appropriate are ready and air worthy.
  • Ensure all housekeeping standards are adhered to.
  • Contribute to a supportive, positive and efficient team environment between shifts by demonstration of appropriate behaviours.
  • Checking that equipment, e.g. microphones and earpieces, are working before the show.
  • Relaying instructions from the studio floor using a talkback system to the gallery.
  • Run backstage in the absence of the Backstage Supervisor.

DESIRED SKILLS:

  • Excellent verbal and written communication skills.
  • Positive ‘can-do’ attitude.
  • Resilient
  • Adaptable
  • Approachable
  • Productive and self-motivated
  • Able to work effectively both as part of a team and on an individual basis.
  • Excellent organisational skills.
  • Excellent time management skills and flexibility.
  • A keen and creative mind.
  • Must be prepared for a fast paced and ever changing creative challenge.
  • Upbeat, positive and diplomatic.
  • Able to take tasks in hand as advised from the Backstage Supervisor.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Gallery Producer

Location: Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN

Position type: Full time

Closing Date: 31st August 2018

DESCRIPTION:

We are looking for a talented Producer to join our enthusiastic team to plan, deliver editorial content and deliver hourly live shows to maximise sales potential for our live output.

This role is on a seven-day fortnight shift pattern.

MAIN DUTIES INCLUDE:

  • Maximize sales by cross selling upsell items and monitoring live sales data, adjusting the live show format where necessary to capitalize on potential sales and increased ‘basket’ spend.
  • Has a full understanding of the full production process and limitations, reacting to and problem solving
  • Attends forward planning meetings, preps with buyers to ensure accurate product knowledge is ascertained.
  • Develops Creative formats, builds guest relationships and confidence to ensure educational and successful demonstrations are delivered and extra studio requirements are acknowledged.
  • Identify all products USP’s and construct a clear show format to be delivered to the TV team during the pre-production meeting.
  • Briefs presenters to ensure successful show format and accurate product knowledge is achieved.
  • Supports Presenters throughout shows whilst adopting the role of the viewer ensuring all product information is delivered accurately and concisely. Consistently promoting and managing audience interaction.
  • Exercises creative flair to ensure that channel branding, identity and motto is retained.
  • Works under own initiative and juggles multiple tasks in order to prioritise daily responsibilities.

DESIRED SKILLS:

  • Experience of working within a Production role within shopping television.
  • A good team player is essential for this role.
  • Excellent communication skills.
  • Previous sales experience and working within a fast-paced environment.
  • Highly motivated with the ability to utilise initiative is essential for this role.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV`s sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

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