CRAFT PRICE DROP FAQ's
HOW DO I BID?
You can bid online at www.hochanda.com or you can call 01733 797 100. If you are bidding online, you must be logged in.
HOW MUCH DO I BID?
You will bid the price as seen on screen at the time at which you make your bid, but will only pay the lowest price as confirmed at the time the auction closes and signified by the Craft Price Lock.
WHAT IS A CRAFT PRICE LOCK?
A price lock signifies the end of an auction. All customers will pay the lowest price locked in at this point.
WHAT IS THE STARTING PRICE?
Hochanda’s starting price is purely a unit of value whereby the auction starts – it is not a direct reflection of value; neither does it indicate a “value” or relate to a “saving” to the final price. Hochanda does however aim to start each auction at a “start” price that is reflective of what is reasonable in the UK market for the relevant item(s).
CAN I CHANGE MY MIND ONCE I HAVE BID?
Yes, your bid only acts as a reservation, your order is only confirmed once you checkout.
HOW LONG DOES MY BID RESERVE MY PURCHASE FOR?
As long as we have sufficient quantity, the item will remain in your basket at the final price for up to the time remaining on your basket allocation – once the baskets’ timer hits zero you no longer have the right to purchase.
HOW MUCH IS P&P?
P&P starts at £4.95 (standard delivery) and $7.95 US Shipping. P&P is included for Freedom members.
DO FREEDOM MEMBERS GET EXTRA DISCOUNTS?
There will be no extra Freedom discounts added to auction products, but you still receive your unlimited standard delivery!
WHAT IS THE RETURNS POLICY?
Our returns and refunds policy remains unchanged so you can still benefit from a 14-day money back guarantee, for more details please visit Delivery and Returns.
CAN I CHECKOUT BEFORE THE AUCTION ENDS?
Yes, it is safe to checkout before the final auction price is reached since we will ONLY take payment once the final price is known.